| Services Provided | Client Base |
LEAD TEAM MEMBERS
Martin Jukes Managing Director T: 0845 0569800 M: 07815 777017 E: martin@mpathyplus.co.uk W: www.mpathyplus.co.uk |
| > Customer service strategy
> Contact centre strategy > Operational reviews and audits > Feasibility studies > Design & build customer facing services > Data collection & analysis > Project Management > Interim Management > Technology specifications & procurements |
With over 30 clients in the social housing sector, Mpathy Plus are growing at a fast rate. Mpathy Plus deliver an annual contact centre survey with Housemark to over 200 clients in the social housing sector. In addition, we have extensive experience and numerous clients in the private sector such as the AA, First Direct, British Gas, Sage, Centrica and the Royal Mail.
Some of our social housing clients are listed on the Client page of this website. |
|
| Unique Organisational Features | ||
| Mpathy Plus provides a wide range of services across all sectors with particular expertise in designing operations, systems and services around the customer. We are passionate about delivering excellent customer service combined with value for money. Rather than simply strategise: we implement our recommendations wherever possible as a demonstration of our practicality and the suitability of those recommendations. | ||
| Key Client Benefits | ||
| In commissioning Mpathy Plus, clients benefit from partnering with management consultants with a real focus on improving customer service and the customer experience. As we deliver our services at both strategic and operational levels our clients benefit from the expertise and support they require to continuously improve performance to achieve greater value and increased customer satisfaction. | ||
| Other Information | ||
| Honest, pragmatic and loyal we say it as it is, which is what most of our clients appreciate. We are real people who know that people make the real difference to customer service. | ||
